
Front Desk Agent
Fairfield Inn & Suites by Marriott Marion
1400 Champions Drive
Marion, IL 62959
Telephone (618) 993-3011
Website www.marriott.com
Managed by Prominence Hospitality Group
Join Prominence Hospitality Group as a Front Desk Agent and Ignite Your Career today!
Compensation: Starting at $16.00 per hour
Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Prominence Hospitality Group, we’re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay!
Location: Fairfield Inn & Suites by Marriott Marion, 1400 Champions Drive, Marion, IL 62959
Why Choose Prominence Hospitality
- IGNITE Your Career – We invest in you with comprehensive training, career growth opportunities, and leadership development.
- Competitive Pay & Incentives – We recognize and reward your hard work and dedication.
- Work/Life Balance – Enjoy Paid Time Off and employee discounts for you and your loved ones.
- Inclusive & Empowering Culture – We celebrate diversity and encourage innovation.
What You’ll Do as Front Desk Agent
- Warm Welcome: Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
- Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
- Attention to Detail: Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
- Positive Energy: Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!
- Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.
What You’ll Bring
- Education & Experience: High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
- Skills: Strong organizational and analytical skills, attention to detail, multitasking, and time management.
- Technical Abilities: Working knowledge of Microsoft Office and reservation management systems is a plus.
- Personality: Positive, upbeat attitude with excellent listening and communication skills.
Why This Role Matters
As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.
Ready to Ignite Your Career? Apply Now!
Join a team that values your growth and contributions. Click the link below to apply and become part of the Prominence Hospitality family!
Fairfield Inn & Suites by Marriott Marion
Hotel with 89 Rooms
Conveniently located at the crossroads of I-57 & Route 13, minutes away from John A. Logan & SIU-Carbondale campus Dining options include the Legendary 17th Street BBQ & 20’s Hide Out Steakhouse. Home to top companies like Aisin, General Dynamics and Pepsi. We are right around the corner from Heartland Regional Medical Center, the VA Regional Hospital & many SIH Affiliates. Want to explore, visit Shawnee National Forest or other area lakes & wilderness areas for hiking, biking , boating and fishing. Rest assured you are our #1 priority, that is our Simple Promise to you.