Front Desk Agent
Elevate Your Career in Hospitality – Join Prominence Hospitality as a Front Desk Agent!
Compensation: Starting at $15.00 per hour
Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Prominence Hospitality Group, we’re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay!
Location:
State House Inn
101 East Adams Street
Springfield, IL 62701
Why Choose Prominence Hospitality
- IGNITE Your Career – We invest in you with comprehensive training, career growth opportunities, and leadership development.
- Competitive Pay & Incentives – We recognize and reward your hard work and dedication.
- Paid Time Off – Enjoy time to rest and recharge.
- Work/Life Balance – Enjoy flexible schedules and generous employee discounts (your friends and family benefit too!).
- Inclusive & Empowering Culture – We celebrate diversity and encourage innovation.
What You’ll Do as Front Desk Agent
- Warm Welcome: Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
- Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
- Attention to Detail: Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
- Positive Energy: Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!
- Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.
What You’ll Bring
- Education & Experience: High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
- Skills: Strong organizational and analytical skills, attention to detail, multitasking, and time management.
- Technical Abilities: Working knowledge of Microsoft Office and reservation management systems is a plus.
- Personality: Positive, upbeat attitude with excellent listening and communication skills.
Why This Role Matters
As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.
Ready to Ignite Your Career? Apply Now!
Join a team that values your growth and contributions. Click the link below to apply and become part of the Prominence Hospitality family!
State House Inn
Hotel with 125 Rooms
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this Art Deco hotel include wedding services, a banquet hall, and a vending machine.
A complimentary on-the-go breakfast is served daily from 5:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Springfield? This hotel has 5500 square feet (511 square meters) of space consisting of conference space and 7 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 125 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
State House Inn is centrally located in Springfield, a 4-minute walk from Illinois State Capitol and 7 minutes by foot from Illinois State Museum. This hotel is 0.5 mi (0.8 km) from Memorial Medical Center and 0.7 mi (1.1 km) from Bank of Springfield Center.