Front Office Manager

Are you passionate about creating exceptional guest experiences and looking to advance your hospitality career? Prominence Hospitality has the perfect opportunity for you! We are seeking a Front Office Manager to lead our front desk operations, deliver world-class service, and support the growth of our hotel team.

Location: 

Crowne Plaza Milwaukee South

6401 South 13th Street

Milwaukee, WI 53221

Why Choose Prominence Hospitality

• IGNITE Your Career – We’re invested in you with training, career advancement, and leadership development.
• Competitive Pay & Incentives – We reward your dedication and drive.
• Comprehensive Benefits – Medical, Dental, Vision, and Life Insurance (for full-time team members, 30+ hours/week).
• Work/Life Balance – Enjoy Paid Time Off and employee discounts for you and your loved ones.
• Inclusive & Empowering Culture – Join a team that celebrates innovation and values every voice.

What You’ll Do as Front Office Manager

• Lead with Confidence: Assign duties, schedule shifts, and guide Guest Service Representatives to deliver exceptional service in alignment with Prominence standards.
• Elevate Guest Experience: Ensure front desk operations run smoothly while maintaining a warm, welcoming, and professional environment for all guests.
• Drive Collaboration: Foster open communication with hotel staff, leadership, and other departments to support seamless operations and memorable guest experiences.
• Support Operational Success: Maintain performance standards, oversee problem resolution, and assist with VIP arrivals and special requests.
• Inspire Team Success: Motivate your team through coaching, real-time feedback, and development opportunities.

What You’ll Bring

• Experience & Education: Bachelor’s degree with 4+ years in front office leadership, or equivalent combination of education and experience. Brand experience preferred.
• Skills: Strong leadership, time management, and organizational abilities with a keen eye for detail.
• Guest-Focused Mindset: Ability to actively listen, solve problems quickly, and lead with empathy in high-pressure environments.
• Technology:Knowledge of IHG and Opera would be a plus. Familiarity with Microsoft Office and hotel reservation/property management systems preferred.
• Personality: Energetic, professional, and passionate about hospitality and people leadership.

Why This Role Matters
As Front Office Manager, you are the face of our hotel. Your leadership ensures every guest interaction reflects the service excellence and values of Prominence Hospitality — making their stay unforgettable and inspiring your team to succeed.

Ready to Ignite Your Career? Apply Now!
Join a team that values your growth, leadership, and contribution. Click the link below to apply and become part of the Prominence Hospitality family!